Terms and Conditions
A New Age Phoenix
Please read these Terms and Conditions carefully before using anewagephoenix.com (the "Site"). By visiting, browsing, or making a purchase, you agree to be bound by these Terms, our Privacy Policy, Cookie Policy, and Return Policy. If you don’t agree, please don’t use our site.
1. Acceptance of Terms
These terms apply to all visitors, users, and customers of A New Age Phoenix. You must be at least 18 years old to make purchases from our site. By using the site, you confirm that you meet this requirement and that you accept these terms in full.
2. Use of Our Site
Your Account
If you create an account with us, you’re responsible for keeping your login details confidential and for all activity that happens under your account. Please make sure the information you provide is accurate and up to date. If you ever suspect unauthorized access to your account, let us know right away.
What You May Not Do
We ask that you use our site responsibly. The following are not permitted:
· Using the site for any illegal purpose or in violation of any applicable laws
· Infringing on anyone’s intellectual property rights
· Transmitting harmful code, viruses, or malware
· Attempting to gain unauthorized access to our systems or other users’ accounts
· Harassing, threatening, or harming other users
· Using bots, scrapers, or other automated tools without our written permission
· Reselling our products for commercial purposes without prior authorization
3. Products and Pricing
Product Information
We do our best to describe our products accurately, but we can’t guarantee that every description, image, or price is completely error-free. Colors in photos may differ slightly from the actual product. All items are subject to availability, and we reserve the right to limit quantities or discontinue products at any time.
Pricing
All prices are listed in US dollars and are subject to change without notice. Sale prices are valid while supplies last. If a product is listed at an incorrect price due to a typographical or system error, here’s what happens:
· We’ll contact you before processing your order.
· You’ll have the option to accept the correct price or cancel.
· We reserve the right to cancel orders affected by pricing errors.
4. Payment
Accepted Methods
We accept all major credit cards and PayPal. All transactions are processed securely using 128-bit SSL encryption and PCI-DSS-compliant systems—your payment details are handled safely.
Payment Authorization
By completing a purchase, you confirm that you are authorized to use the payment method provided, and you agree to pay all charges, including applicable taxes and shipping fees.
Payment Issues
We understand that payment issues happen. Please contact us first if something goes wrong—we're here to help. That said:
· Chargebacks filed without contacting us first will incur a $25.00 service fee.
· Returned checks will incur a $35.00 processing fee plus the original amount due.
· Failed payments may result in order cancellation.
5. Sales Tax
Florida sales tax will be applied to all orders delivered within the State of Florida, as required by law. For orders shipped to other US states or internationally, you are responsible for any applicable state, local, or customs taxes and fees.
6. Shipping
How We Ship
To make sure you get the best selection and fastest delivery, some orders may be fulfilled from multiple warehouse locations. This means:
· Your order may arrive in more than one shipment.
· Each shipment will have its own tracking number, sent to you by email.
· Delivery dates and packaging may vary by item.
Timeframes
Orders are typically processed within 1–3 business days. Shipping times vary depending on your carrier and location. You’ll receive tracking information by email as soon as your order ships.
Shipping Costs
Shipping is calculated based on the weight, size, and destination of your order. We offer free shipping on orders over $75 to US addresses. For express or expedited shipping, please contact us for rates.
Delivery Issues
If something goes wrong with your delivery, here’s what to do:
· Lost packages—report within 7 days of the expected delivery date, with your tracking information
· Damaged shipments—photograph the packaging immediately and contact us within 7 days.
Please note that we are not responsible for delays or issues caused by shipping carriers that are beyond our control.
7. Order Cancellations
Before Your Order Ships
Need to cancel? The sooner you reach out, the better. Here’s how timing affects your options:
· Within 2 hours of placing your order—contact us right away, and we can usually cancel with a full refund.
· 2–24 hours after placing your order—your order may already be in fulfillment; cancellation isn’t guaranteed, but we’ll do our best.
· After 24 hours—your order is likely already on its way and cannot be cancelled; please follow our return process instead.
After Your Order Ships
Once an order has shipped, it can no longer be cancelled. If you no longer want it, please follow the steps in our Return Policy after delivery.
Refusing Delivery Without Authorization
If you refuse a delivery without contacting us first, the following fees will apply and be deducted from your refund:
· Return shipping costs
· $3.00 processing fee
· 20% restocking fee on opened or damaged items
· Original shipping cost (non-refundable)
To avoid these fees, always contact us before refusing a delivery. We’re happy to work something out.
8. Returns and Refunds
Returns are governed by our separate Return Policy. Here are the key points:
· 20-day return window for unopened items
· 7-day window to report defective or damaged items
· All returns require an RMA (Return Merchandise Authorization) number.
· Returns should have "RETURNS DEPT." clearly written on the outside of the box, along with your RMA number and order number inside.
Please see our full Return Policy for complete details on how to initiate a return and what to expect.
9. Backorders and Out-of-Stock Items
Sometimes an item sells out faster than we expect. Here’s what happens if something you ordered is unavailable:
· We’ll notify you as soon as we know.
· For items valued over $5.00, we’ll hold your order and ship when restocked.
· For items valued under $5.00, we may cancel that item and refund it and let you know when it’s available to reorder.
· You always have the option to cancel a backordered item rather than wait.
10. Metaphysical Products Disclaimer
Our products are sold as curios for spiritual, metaphysical, and personal use. We want to be upfront: we make no claims that any of our products offer medical, therapeutic, or healing benefits of any kind. Specifically, nothing we sell should be understood as:
· Diagnosing, treating, curing, or preventing any disease or medical condition
· A replacement for professional medical, legal, financial, or psychological advice
· A guarantee of any spiritual, supernatural, or personal outcome
Results from spiritual practices are personal and vary by individual. By purchasing from us, you acknowledge that our products are for personal spiritual use and agree not to hold A New Age Phoenix responsible for any outcomes or results.
11. Intellectual Property
Everything on this site—including text, images, logos, product descriptions, and graphics—is owned by A New Age Phoenix or our licensors and is protected by copyright and trademark law.
You’re welcome to:
· View and print content for your own personal, non-commercial use
· Share product links on social media
Please don’t:
· Copy, reproduce, or distribute our content for commercial purposes
· Modify or create derivative works from our content
· Remove any copyright or trademark notices.
· Use our name, logo, or trademarks without written permission
12. Reviews and User-Generated Content
We love hearing from our customers! If you submit a review, photo, or comment on our site, you’re granting us a non-exclusive, worldwide, royalty-free license to use, display, and share that content.
By submitting content, you confirm that it’s your own original work, that it’s accurate, that it doesn’t infringe on anyone else’s rights, and that it doesn’t contain anything offensive or unlawful. We reserve the right to remove any content at our discretion.
13. Privacy and Your Data
Your privacy is important to us. Please take a moment to read our Privacy Policy, which explains in plain language how we collect, use, and protect your personal information.
The short version: we don’t sell or share your personal information for third-party marketing, we don’t spam you, and you can unsubscribe from our emails at any time.
14. International Orders
We’re happy to ship internationally! However, if you’re ordering from outside the United States, please keep in mind that you are responsible for:
· Understanding and complying with your local import laws and any restrictions that apply to the items you’re ordering
· All customs duties, taxes, and fees charged by your country
· Any packages held, delayed, or destroyed by customs
· Any legal issues arising from purchasing items that may be restricted or prohibited in your region
Some metaphysical items may be restricted in certain countries—please research your local laws before placing an order. A New Age Phoenix is not liable for packages seized by customs or for any legal consequences resulting from international purchases.
15. Limitation of Liability
To the fullest extent permitted by law, A New Age Phoenix will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our site or products. In any case, our total liability to you will not exceed the amount you paid for the product in question.
We also cannot guarantee that our Site will be available at all times or completely free of errors. We are not responsible for the actions of third-party carriers, payment processors, or other service providers.
Please note that some jurisdictions do not allow certain liability limitations, so these may not apply to you in full.
16. Indemnification
By using our Site, you agree to indemnify and hold harmless A New Age Phoenix, its owners, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Site or our products, your violation of these Terms, or your infringement of any third-party rights.
17. Dispute Resolution
Let’s Talk First
If something goes wrong, we’d always prefer to resolve it together before any legal action is taken. Please reach out to us at info@anewagephoenix.com and give us a chance to make it right.
Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict of law provisions. Any disputes that can’t be resolved informally will be handled in the courts of Pinellas County, Florida.
18. Changes to These Terms
We may update these Terms from time to time as our business evolves or the law requires it. When we make material changes, we’ll provide at least 30 days’ notice before the new terms take effect. Changes will always be posted here with an updated "Last Updated" date.
Your continued use of the Site after any changes means you accept the updated Terms. We encourage you to check back periodically.
19. Severability
If any part of these Terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, and the rest of these Terms will continue in full force and effect.
20. Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy, and Return Policy, make up the entire agreement between you and A New Age Phoenix regarding your use of our Site. They replace any prior agreements or understandings on this subject.
21. Get in Touch
Have questions about these Terms? We’re easy to reach:
A New Age Phoenix
Email: info@anewagephoenix.com
Phone: 1-727-859-7073
Address: Dunedin, FL
Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
We typically respond within 24 hours on business days.
By using anewagephoenix.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.