A New Age Phoenix

Your privacy matters to us. This Privacy Policy explains what information we collect when you visit anewagephoenix.com or make a purchase, how we use it, who we share it with, and what rights you have over your own data. We've written it in plain language so it's actually useful to you—not just legal fine print.

By using our site, you agree to the practices described below. If you have questions at any time, we're easy to reach—see Section 14.

What You Give Us Directly

When you create an account, place an order, or get in touch with us, we may collect:

•       Your name and billing/shipping address

•       Email address and phone number

•       Payment information—processed securely through PayPal; we never store your full card details

•       Your order history and preferences

•       Any messages or questions you send us

What We Collect Automatically

Like most websites, ours automatically collects some technical information when you visit, including:

•       Your IP address and approximate location

•       Browser type, operating system, and device details

•       Which pages you visit, how long you stay, and how you navigate the Site

•       The website or search term that brought you here

•       Cookie identifiers and similar tracking data (more on this in Section 5)

What We Receive from Third Parties

We also receive some information from the third-party services we use—PayPal for payments, Google Analytics for site performance, and Facebook for advertising. You can read more about each of these in Section 4.

We use the information we collect to run our business and serve you well. Specifically, that means:

•       Processing and fulfilling your orders, including payment and shipping

•       Sending you order confirmations, tracking updates, and customer service responses

•       Sending marketing emails about new products, sales, and special offers—only if you've opted in, and you can unsubscribe anytime

•       Analyzing how our site is used so we can make it better

•       Detecting and preventing fraud or unauthorized activity

•       Meeting our legal obligations, such as tax and regulatory requirements

A note for EU/EEA visitors (GDPR): We process your data based on (a) contract performance—to fulfill your order; (b) legitimate interests—for fraud prevention and analytics; (c) your consent—for marketing emails; and (d) legal obligation—for tax and compliance purposes. You can withdraw consent for marketing at any time.

We do not sell your personal information—ever. We only share your data in the following limited situations:

Service Providers We Work With

We share data with trusted partners who help us run our store. Each is bound by contract to keep your data safe and use it only for the purposes we specify:

•       PayPal —to process your payments securely

•       Shipping carriers (USPS, UPS, FedEx)—to deliver your orders

•       Google Analytics—to understand how our site is performing

•       Facebook (Meta)—to measure our ads and show you relevant content via the Facebook Pixel

When the Law Requires It

We may disclose your information if required by law, a court order, or government authority, or to protect the rights, safety, or property of A New Age Phoenix, our customers, or the public.

If Our Business Changes

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you by email and/or a prominent notice on our site before your data becomes subject to a different privacy policy.

Here's a plain-language breakdown of the outside services that may interact with your data when you visit our site:

PayPal

We use PayPal to handle all payment processing. When you check out, you may be directed to PayPal's platform. How PayPal handles your payment details is governed by their own privacy policy, which you can find at paypal.com/privacy.

Google Analytics

We use Google Analytics to see how visitors use our site—things like which pages are popular, how long people stay, and where they come from. This data is aggregated and anonymized; Google doesn't share individual user data with us. If you'd rather not be tracked, you can install the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

Facebook Pixel

We use the Facebook Pixel to understand whether our ads are working and to show relevant ads to people on Facebook and Instagram. The Pixel may collect your IP address, browser information, and actions you take on our site. You can manage your Facebook ad preferences at facebook.com/ads/preferences or opt out of interest-based ads generally at aboutads.info/choices.

We use cookies and similar technologies (like web beacons, pixels, and scripts) to make our site work properly and to better understand how it's being used. Here's a breakdown of what we use and why:

•       Essential Cookies—These keep the site working (your shopping cart, your login session). Without them, the site won't function properly.

•       Analytics Cookies—Set by Google Analytics to help us understand traffic and usage patterns so we can improve your experience.

•       Marketing/Advertising Cookies—Set by the Facebook Pixel to track ad conversions and deliver relevant ads on Facebook and Instagram.

•       Functional Cookies—Remember your preferences, like language or region settings.

How to Manage Your Cookie Preferences

Most browsers let you refuse, delete, or get notified about cookies—check your browser settings to manage this. Just be aware that turning off certain cookies may affect how the site works. You can also manage advertising cookies directly through:

•       Google: adssettings.google.com

•       Facebook: facebook.com/ads/preferences

•       Industry-wide opt-out: optout.networkadvertising.org

We only keep your information for as long as we need it. Here's what that looks like in practice:

•       Order and transaction records—kept for 7 years to meet tax and legal requirements

•       Account information—kept until you close your account or ask us to delete it

•       Marketing consent records—kept until you withdraw your consent

•       Analytics data—kept in line with Google Analytics and Facebook's standard retention periods (typically around 26 months)

We take reasonable steps to keep your information safe. Our security measures include:

•       128-bit SSL/TLS encryption for all data transmitted through our Site

•       PCI-DSS compliant payment processing through PayPal

•       Access to personal data restricted to staff who need it to do their jobs

•       Regular reviews of how we collect, store, and handle your information

That said, no online system is 100% secure, and we can't guarantee absolute protection. If you ever think your account or data may have been compromised, please reach out to us right away at info@anewagephoenix.com.

Everyone

No matter where you're located, you can:

•       Opt out of marketing emails anytime by clicking "Unsubscribe" at the bottom of any email or by contacting us directly

•       Ask us what personal data we hold about you.

•       Ask us to correct any inaccurate information.

California Residents (CCPA/CPRA)

If you live in California, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

•       Right to Know—You can ask us to tell you exactly what personal information we've collected about you and why.

•       Right to Delete—You can ask us to delete your personal information (subject to certain exceptions).

•       Right to Correct—You can ask us to fix inaccurate information we have about you.

•       Right to Opt Out of Sharing—We don't sell your data, but we do share some information with Facebook via the Pixel for advertising purposes. You can opt out of this sharing.

•       Right to Non-Discrimination—Exercising your privacy rights will never affect your ability to shop with us or receive our services.

To exercise any of these rights, contact us at info@anewagephoenix.com or 1-727-859-7073. We'll respond to verified requests within 45 days.

EU and EEA Residents (GDPR)

If you're in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

•       Right of Access—Request a copy of your personal data

•       Right to Rectification—Ask us to correct inaccurate or incomplete data

•       Right to Erasure—Ask us to delete your data under certain conditions.

•       Right to Restrict Processing—Ask us to limit how we use your data

•       Right to Data Portability—Receive your data in a structured, machine-readable format

•       Right to Object—Object to processing based on legitimate interests or direct marketing

•       Right to Withdraw Consent—Pull back consent for marketing or other consent-based processing at any time

To exercise your GDPR rights, email us at info@anewagephoenix.com. We'll respond within 30 days. You also have the right to file a complaint with your local data protection authority if you feel your rights haven't been respected.

Our site is not intended for children under 13, and we don't knowingly collect personal information from anyone under that age. If we discover we've accidentally collected data from a child under 13, we'll delete it right away. If you believe we have, please let us know at info@anewagephoenix.com.

Our site may include links to third-party websites. We don't control those sites and aren't responsible for their content or privacy practices. We strongly recommend reading the privacy policy of any site you visit. A link from our site doesn't mean we endorse or vouch for that site.

Some browsers have a "Do Not Track" (DNT) setting that signals to websites that you'd prefer not to be tracked. Our Site doesn't currently respond to DNT signals because there's no universally accepted standard for what they mean. That said, you can manage your tracking preferences using the cookie and opt-out tools described in Section 5.

A New Age Phoenix is based in Dunedin, Florida. If you're visiting from outside the United States, your information may be transferred to and processed in the US, where data protection laws may be different from your home country.

For visitors from the European Union, we ensure that any international transfers include appropriate safeguards, such as Standard Contractual Clauses, where required by law.

We may update this Privacy Policy from time to time as our practices change or the law requires it. When we do:

•       We'll update the "Last Updated" date at the top of this page

•       We'll post the revised policy here

•       If the changes are significant, we'll let you know by email

Continuing to use our Site after any changes means you accept the updated policy. We recommend checking back periodically so you're always in the loop.

Have a question about this Privacy Policy, or want to exercise any of your privacy rights? We're happy to help — just reach out:

A New Age Phoenix

Email: info@anewagephoenix.com

Phone: 1-727-859-7073

Address: Dunedin, FL

Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

We aim to respond to all privacy-related questions within 5 business days.